“As our organization has grown dramatically over the last 14 years in our current facility, our IT needs have also grown in kind. After signing on with BT Tech for partially-managed services in 2023, David and his team worked quickly to immediately resolve some of our most pressing issues, working within our available budget to resolve member/staff connectivity issues, mitigate security risks, and to inform us on needed investments in security infrastructure in order of priority. They also recognized us as more than just a contract and became an annual sponsor of our YMCA Golf Outing, which raises funds for financial assistance for YMCA memberships, childcare, and programs.

We now have fully-managed services with BT Tech and have appreciated their proactivity regarding network security and helping us to develop a long-term IT strategy. Response times are quick if support is needed. Technicians respond either via email or call within a few hours at most, and they will remote to terminals or come onsite if needed without delay. We very much appreciate how they continue to work in the background and in person on ways to improve our network and keep us and our data safe.”